At Dynamic Distribution, we take pride in providing high-quality medical sterilization and quality control supplies. We want you to be fully satisfied with your purchase. This Refund and Return Policy explains the conditions and process for returning or exchanging products purchased from our company.
2. Eligibility for Returns
We accept returns or exchanges under the following conditions:
The product is damaged, defective, or incorrect upon delivery.
The item is unused, unopened, and in its original packaging.
The return request is made within 7 days of receiving the order.
Products that have been opened, used, or tampered with will not be eligible for return due to health, hygiene, and sterilization safety reasons.
3. Non-Returnable Items
For health and safety compliance, certain products cannot be returned, including:
Sterile or single-use medical products once opened.
Custom or special-order products.
Items damaged due to customer misuse or improper storage.
Provide your order number, invoice copy, and photos (if applicable).
Our support team will review your request and provide a Return Authorization.
Once approved, ship the item to our warehouse address provided via email.
Returned items must be securely packed to prevent damage during transit.
5. Refund Process
Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
Refunds will be issued to the original payment method used for the purchase.
Shipping and handling fees are non-refundable unless the return is due to a company error (e.g., wrong or defective product).
If the refund is delayed beyond 10 days, please contact our support team for assistance.
6. Replacement Policy
If you receive a damaged or defective product, we can offer a replacement at no additional cost. Replacement requests must be made within 7 days of delivery, with supporting photos or videos as proof.
7. Order Cancellation
Orders can be canceled before shipment without any charge.
Once the order has been dispatched, it cannot be canceled.
If a prepaid order is canceled before shipping, the refund will be processed within 5–7 business days.
8. Contact Information
For any return, refund, or replacement inquiries, please contact: